Ten modules, one management pane

One platform for many organisations, with the phone system features each of them expects.

• Multi-tenant: many organisations on one platform, each kept apart
• Extensions on several devices
• Numbers (DIDs) routed to an extension, ring group, conference or voicemail
• Voicemail and conferences
• Class of service per extension
• Regions: one customer is one phone system across several regions (for example Johannesburg, Cape Town and Durban), with free calls between regions

Know what every call costs, and stop spend before it passes a limit.

• Per-second rating with rate plans
• Cost centres, and call budgets per user, department, job level or any structure the customer defines (Business Unit, Division, Office, Province, Town and more), with calls barred when a budget is used up
• Monthly spend caps; premium and international calls blocked unless enabled
• PIN dialling: call from any phone and bill the PIN owner, with the owner's restrictions applied

Sell voice on credit that cannot overrun.

• A dedicated voice RADIUS service with company or per-user wallets
• Voucher batches, priced and sold through VOIMAR Shop Keeper
• Calls stop when credit runs out

Reports that follow the customer's own structure, not ours.

• The customer's own structure on every call record
• Reports grouped by any level, plus analytics
• A call records (CDR) API for integrations

Emergency calls are recognised and logged, and flagged to administrators.

• Emergency numbers (10111, 10177 and 112) are recognised on every phone
• Each emergency call is logged and flagged to administrators
• A caller number is always presented, as South African carrier rules require
• Call recording happens only where the customer has ordered it

Policy for secure team messaging, set by the administrators, working with VOIMAR Konnector.

• Mission policy: expiry, retention, knowledge base and audit, and a performance view set in vKOM Secure

Enforcement of the policy inside VOIMAR Konnector is planned.

The right app for each person, and standard desk phones too.

• Voimar Dialer: in the browser (WebRTC), for the back office
• VOIMAR Konnector: for executives and field teams, with end-to-end encrypted secure chat
• Standard desk phones work over encrypted SIP

Each level sees its own scope, and every change of scope is recorded.

• VOIMAR super administrators, resellers and customer administrators each see their own scope
• Every scope switch is audited

Resellers sell it as their own.

• Your own brand name, logo, colour and domain
• A "powered by VOIMAR" footer

Connect vKOM Secure to the systems around it.

• A REST API for customers, extensions and call records
• A REST API ready for VOIMAR GYTE (tickets and the record store)
• The voice carrier, through VOIMAR's session border controller

Planned: the GYTE connection, Microsoft Teams Direct Routing, VOIMAR SMS and APN, and CRM connectors.